Ricky Kej Slams Air India: Downgrade Drama Unveiled

Ricky Kej’s Air India Downgrade Controversy

Three-time Grammy Award winner Ricky Kej has publicly criticized Air India for repeatedly downgrading him from business to economy class. The latest incident, which occurred on a flight from Mumbai to Bengaluru, has sparked outrage on social media.

Incident Details: Downgrade Without Notice

Kej’s frustration began when he arrived at the departure gate only to be informed of a downgrade from his business class ticket. According to Kej, the Air India staff provided no explanation and refused to issue a refund. His initial tweet expressed his dissatisfaction with the airline’s handling of the situation:

“I booked and paid for a business class ticket on @airindia from Mumbai to Bengaluru. When I reach the departure gate, the staff rudely tells me that I have been downgraded (for no reason) and they cannot give me a refund. What’s up with Air India?”

Handling of the Situation: Rudeness and Inaction

The Grammy-winning musician criticized Air India’s staff for their rude behavior and the airline’s lack of resolution. Kej’s tweets highlighted a pattern of similar issues, questioning the airline’s ability to manage customer service effectively. He mentioned:

“Since this ‘downgrading’ on @airindia happens so often (3 times just with me), you would imagine that they have protocol in place. Immediate refund, options for other flights, immediate intimation and apology for discomfort. They do none of the above, and instead are rude, clueless, high-handed and behave as if they are doing a huge favor to you by just boarding you.”

Air India’s Response and Public Backlash

Air India initially attempted to resolve the matter privately but failed to meet Kej’s demands for a clear refund and assurance against future inconveniences. Kej accused the airline of misleading the public by claiming to have resolved the issue on social media. His dissatisfaction was echoed by many users on social platforms, who shared similar experiences with Air India.

Public Reaction and Previous Criticisms

Kej received substantial public support, with many users expressing their disillusionment with Air India. One user commented, “If this is happening to a celebrity like you, people like us should think twice before flying with this airline.” Another remarked, “After the first time, I’m surprised you’d give them a chance a couple more times.”

This incident is not the first time Kej has criticized an Indian airline. In October 2022, he highlighted hygiene issues on an IndiGo flight, which led to an apology and promises of improved standards.

Conclusion: A Call for Better Customer Service

Ricky Kej’s experience underscores the need for improved customer service and transparent protocols in the aviation industry. As he continues to advocate for better treatment, his calls for accountability from Air India highlight broader concerns about airline practices.

Aakhir Tak Editor-in-Chief

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