IndiGo Airlines Faces System Slowdown, Delays in Check-Ins and Long Queues

On Saturday afternoon, IndiGo Airlines encountered a significant technical glitch, causing delays in check-ins and long queues at airports. The problem began around 12:30 PM, and about an hour later, the airline confirmed that a “temporary system slowdown” was affecting their network. This issue led to passengers experiencing delays in booking tickets and checking in at airports.

#6ETravelAdvisory : We are currently experiencing a temporary system slowdown across our network, affecting our website and booking system. As a result, customers may face increased wait times, including slower check-ins and longer queues at the airport. (1/3)

— IndiGo (@IndiGo6E) October 5, 2024

In a post on X (formerly Twitter), IndiGo stated, “We are currently facing a temporary system slowdown across our network, affecting our website and booking system. As a result, customers may face increased wait times, including slower check-ins and longer queues at airports.” The airline assured passengers that its teams were on hand to assist at airports and were working to restore normalcy as quickly as possible.

Many social media users shared images of long queues at airports and expressed frustration about being unable to book tickets, even on the airline’s website. In response, IndiGo apologized for the inconvenience, stating, “We regret the inconvenience caused and appreciate your understanding and patience during this time.”

The technical team at IndiGo is actively working to resolve the issue and has reassured passengers that the situation will be rectified soon. Meanwhile, airports have seen an increase in passengers waiting for the system to be restored.

IndiGo urged all passengers to remain patient as their expert team continues to work on fixing the issue. They assured that the problem would be resolved at the earliest, and normal service would resume shortly.

Aakhir Tak Editor-in-Chief

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